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Terms and Conditions
MINIMUM ORDER REQUIREMENT: First Order - $700.00. Reorders - $250.00. CREDIT CARDS: We accept Visa, Mastercard, and American Express. CREDIT TERMS: Initial orders are on a CREDIT CARD or C.O.D. basis only. Written approval is required for C.O.D. shipment. Credit card orders must have the account number, the account name on the card, along with the mailing address (for credit card verification) and expiration date. Credit card orders are pre-authorized for payment before shipments are packed; credit cards are billed at the time of shipment. All credit card orders are considered a "hold for confirmation" until a credit card number is received. INTERNATIONAL & PROFORMA ORDERS: A 50% deposit is required before the order can be released for packing and shipping. Proforma orders are considered a "hold for Confirmation" until a check is received. Cancelled orders already packed are subject to a 25% restocking fee. THE PRIVILEGE OF NET 30 terms is offered to customers who have submitted satisfactory credit references for second and subsequent orders. Net 30, according to our interpretation, means payment is due, in our office, 30 days from the date of invoice. Any variation from our published terms must be requested in writing. All requests must be acknowledged by Hebi Arts, Inc. to be honored. Any past due balance will be charged an annual finance charge of 18%. Future in-house orders will not be released for production/shipment until all past due outstanding balances are paid in full and received in our accounting department, including finance charges. Should it be necessary to refer the account balance to a licensed collection agency or attorney for legal action, all subsequent charges and legal fees shall be paid by the applicant. DELIVERY: Please specify the urgency of the order. Items that are in stock can be shipped within a couple of weeks. Most items are delivered in 4 to 6 weeks from date of order. No acknowledgement will be sent unless requested. We will do our best to meet your requested date, but it is not guaranteed. FREIGHT COST: For domestic shipping, freight cost will range between 12% - 22%. This is an average percentage that will vary with order size and shipping method.
BACKORDERS: Every effort is made to ship orders quickly and completely, but occasionally an item must be backordered. As soon as such items become available, we will ship without notice. Backorders less than $50.00 or older than (6) months will be cancelled. If you have any instructions regarding backorders, please indicate when order is placed.
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