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FAQs-Consumer
1 What's the meaning of Hebi?
Hebi '"合璧" in Chinese means combining different elements to make them harmonious together.
2 Where to buy your products?
We work with retailers nation wide. Chances are there is a retailer in your area. If the retailer doesn't carry all the products, they can still order for you from our catalog. Send us your information and we will direct you to an authorized dealer.
3 Can your vases hold water? are the bowls food save?
All our vases made of fiber wood are treated and sealed to hold water. It is ok to put fruits in the plate or bowl for display but they are not proper to serve wet food.
4 Are you sculpture pieces one of a kind?
No but each piece is hand finished and will be slightly different. Our sculpture piece are casted in molds for the shape. Some complicated design may take up to eight molds to complete. More than 14 of layers of finishes are applied.
5 How to take care of lacquer products?
Do
Use a dry, soft cloth to wipe away any dust or moisture.
To polish use car wax cream and a soft cloth
Don't
Expose the product to any direct sunlight or extreme heat for any prolonged period
Avoid sharp object.
With proper care, lacquer pieces can last for many years to come.
6. How to fix minor scratch?
Use nail polish in similar color for touch up.
7. How to avoid the piece get broken?
Some of the designs don't have a big and heavy bases. To protect them from being accidentally knock over and get broken, we would advise you to place them on pedestal and less accessible area.
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